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AG’s workplace investigating Ionia enterprise after prospects say they by no means obtained objects, refunds


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IONIA, Mich. — An internet store primarily based out of Ionia faces allegations of illegal enterprise practices from the Michigan Legal professional Common’s Workplace.

The lawyer normal’s workplace despatched a discover of meant motion to Heather Helsel and her enterprise, One Cease Diva Store, on Wednesday. It described the variety of unfulfilled and excellent orders indicated in client complaints in regards to the retailer to be “regarding and unacceptable.”

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In line with the letter, One Cease Diva Store allegedly knew it couldn’t present sure merchandise inside an inexpensive time, didn’t promptly repay prospects, and dedicated different violations of the state’s Shopper Safety Act.

Latest complaints from the Higher Enterprise Bureau of Western Michigan prompted the lawyer normal’s workplace inquiry.

“Most individuals have been spending between $50 and $100 a bit on among the merchandise that have been being offered on this web site,” mentioned Katie Grevious. “To some individuals, that’s some huge cash and you may’t simply lose that sort of cash.”

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Grevious is a communications specialist with the Higher Enterprise Bureau of Western Michigan.

The letter mentioned within the complaints obtained, prospects from throughout the nation positioned orders however haven’t obtained the merchandise after ready for a number of months. It additionally states that folks have struggled to achieve the shop for updates on order statuses or refunds. If somebody from the enterprise replied, provider or vendor points have been usually cited as the explanations for order delays.

“On this case, there wasn’t a transparent terminology on what sort of a refund they have been going to be supplied with, and in addition they didn’t get their merchandise,” mentioned Grevious. “That’s a part of Michigan legislation. You must know what you’re supplying and that in case you’re going to vow it to be offered inside a sure period of time, you need to comply with via with that or you need to let these prospects know.”

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In January, FOX 17’s Downside Solvers started to look into One Cease Diva Store after we obtained messages about points with the shop.

“I used to be nonetheless mad at how all of this got here to occur,” mentioned Rhonda Foate, who lives in Macomb Township, Michigan.

Final November, Foate purchased garments and wine covers from One Cease Diva Store. It totaled to $75.

After no delivery updates for 3 weeks, Foate requested for her a refund in an e-mail despatched to Helsel.

Helsel cited issues with distributors, however promised to ship Foate’s objects quickly.

By mid-December nothing had shipped to Foate. She disputed the cost along with her credit score union and awaits the cash.

“I’d by no means purchase off of a boutique website once more,” mentioned Foate. “That’s too unhealthy as a result of I do know there are numerous them on the market which can be for actual, however I simply would by no means do it once more after this. It left a foul style in my mouth.”

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Kelly Bacheller additionally disputed three of her orders from One Cease Diva Store after she says she didn’t obtain a lot of the shirts, sneakers and different merchandise she purchased in November.

Bacheller lives in Oregon.

“It’s simply irritating,” mentioned Bacheller. “You assume, ‘Oh, I work exhausting for my cash, and if I need one thing and I pay for it, you anticipate to get one thing in return.’”

FOX 17’s Downside Solvers have been in touch with Helsel since January. Regardless of repeated makes an attempt to get her aspect of the allegations, Helsel claimed to be unavailable.

In February FOX 17 went to Helsel’s home in Ionia. After a couple of knocks, she finally got here out, however mentioned she had no obtainable time for an interview.

FOX 17 reached out once more on Wednesday after receiving the lawyer normal’s letter. Helsel mentioned she wanted to speak to her lawyer.

In line with the letter, Helsel advised an investigator with the lawyer normal’s workplace that One Cease Diva Store took off rapidly when it opened in fall 2021 and that Helsel had points getting product delivered from distributors when a client positioned an order.

It added that Helsel mentioned she was making an attempt to work via the unfulfilled orders however individuals had obtained refunds via their bank card firms or banks. She additionally advised the investigator that she had comfortable prospects who obtained their orders.

Helsel has 10 days to answer the letter. If she doesn’t, the lawyer normal’s workplace threatened a lawsuit or to invoke a judicial course of for a proper investigation. She should present all excellent orders and point-of-sale information for One Cease Diva Store gross sales from Sept. 1, 2021 via March 9, 2022.

One Cease Diva Store’s web site is not in operation.

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