Fitbit has taken the unprecedented step of recalling a health monitoring gadget as a result of hazard it poses to customers.
This weekend, it suggested customers of the Fitbit Ionic smartwatch that it will possibly overheat, posing a burn hazard.
“Along with the U.S. Client Product Security Fee (CPSC), we introduced a voluntary recall of Fitbit Ionic smartwatches,” it mentioned in a mailing to customers who’ve linked an Ionic to their Fitbit account.
“After a radical investigation, we decided that in very restricted cases, the battery within the Ionic smartwatch can overheat, posing a burn hazard. Buyer security is all the time Fitbit’s high precedence. We’re providing a refund to Fitbit Ionic clients.”
The recall solely includes Fitbit Ionic units. It doesn’t have an effect on some other Fitbit smartwatches or trackers.
Fitbit has listed 16 nations in Africa and the Center East which have illustration for the model, however a refund registration web page permits any nation to be added.
A Ceaselessly Requested Questions part of its website goes into extra element, warning that even when the gadget is working, it needs to be returned.
“You must cease utilizing your Ionic,” warns Fitbit. “We stopped producing Ionic in 2020 and aren’t providing substitute Ionic units as a part of this recall.”
Fitbit is providing Ionic customers a particular low cost on choose Fitbit units, bands, and providers, if out there of their area, for a restricted time.
How are you aware if you’re utilizing an Ionic? Listed here are the Fitbit directions:
See the picture under that will help you determine Ionic. Ionic has 3 buttons and a color LCD.
Yow will discover the mannequin quantity FB503 on the again of Ionic, beneath the “CE” mark and above the clasp.
To see which gadget is linked to your Fitbit account:
- Faucet the At present tab
and faucet your profile image. - On the Account web page, assessment the units linked to your account.
* For additional info on how you can obtain a refund, go to assist.fitbit.com
