Final yr I had the chance to interview Santa Claus on the Success Wave podcast.
For these of you curious about listening to the interview, take a look at Episode 36 on Apple podcasts or via Amazon Music or Spotify.
Via a couple of key connections, we had been capable of safe him for roughly a 25-minute interview. It was an intriguing and pleasant dialog.
It’s possible you’ll know him because the jolly man who brings pleasure to hundreds of thousands throughout the globe. He’s also called Father Christmas, Saint Nick and Kris Kringle. However there may be a lot extra to this Chief Happiness Officer of the North Pole.
He and his crew are a shining instance of find out how to run a profitable (non-profit) enterprise in good and difficult occasions. They excel in so many areas together with:
Logistics — He and his crew is perhaps the neatest logistics professionals on the planet, making ready a worldwide supply schedule that ends in visiting 1700 properties per second at a velocity of three,728,228 miles per hour. Now, that’s pure magic!
Expertise administration — There isn’t any doubt that Santa’s workforce works exhausting and produces spectacular outcomes. Santa shared with me off the air that his keys to attracting and retaining nice expertise is belief, respect and sustaining an ideal place to work.
It’s no shock that Santa’s Workshop has develop into the employer of alternative on the North Pole. As well as, Santa depends on a worldwide community of Santa Ambassadors who characterize him at malls and occasions all through the vacation season.
Management — Santa is a good instance of main by instance. He spends most of his days on the store ground making certain that operations are in good order, however extra importantly teaching apprentice Elves and lending a serving to hand when wanted.
High quality — Santa shared with me that high quality assurance begins with checking the Naughty and Good Checklist twice. Then it’s a matter of appropriately constructing the toys, fastidiously wrapping them and eventually assorting the presents in his sleigh.
Info know-how — Because the years have handed, Santa and his Elves have saved up with know-how and make the most of the most recent methods at their Workshop, Reindeer Operations and on his sleigh. He knowledgeable me that they’ve a number of tech and communications backup methods as he can’t afford any points on the large day.
Coaching and schooling –– Santa and his crew consider in steady course of enchancment via ongoing coaching and schooling. All eElves take part within the applications and are anticipated to use what they’ve discovered within the manufacturing and operations on the workshop. Programs embrace soft-skills, supervisory, management and technical coaching.
No matter what’s going on on this planet, we are able to all the time rely on Santa and his crew to return via time and time once more. His presence is an annual reminder of kindness, giving, pleasure, thoughtfulness and the significance of neighborhood.
Although it appears the world has develop into extra sophisticated, maybe we are able to embrace what Santa is and the way we might be impressed by what he and his crew do for all of us yr after yr.
Perry is host of the nationwide Success Wave podcast, enterprise e book creator, keynote speaker, former ERC president, columnist, NEO Enterprise Corridor of Fame member and named to the 2021 Cleveland 500.